One number to callwhen something stops working.
A helpdesk and engineers for your day-to-day IT, so nobody loses a morning to a locked account or a dead laptop.
Overview
In a growing company, IT usually lands on whoever is good with computers. That works until they go on leave, or leave.
We give you a proper helpdesk, with people who know your setup and write things down.
What's covered
- 01One point of contact by phone, email, chat and a ticket portal
- 02Account creation, access changes and password resets
- 03Joiner and leaver checklists, tied to our HR onboarding
- 04Device management, software installation, patching and antivirus
- 05Backup monitoring and restore tests
- 06Coordination with internet, hardware and software vendors
How requests work
Every request becomes a ticket with a priority and a response time agreed in writing. You can see what's open and what's done. Once a month you get a short report on volumes, response times and anything that keeps coming back.
4 steps, start to finish.
From the first call to done, with one team and one point of contact.
- 01
Audit
We look at your devices, accounts and current pain points.
- 02
Set up
Ticketing, accounts, documentation and response times.
- 03
Go live
Your team starts raising tickets.
- 04
Review
A monthly look at what's recurring and what to fix for good.
Often paired with
Questions we hear
How do we raise a request?
By phone, email, chat or portal. Every request becomes a ticket.
What are the support hours?
Support hours are agreed with you and set out in your support plan.
Do you support remote employees?
Yes. Remote support is standard, and we can ship replacement devices.
Can you take over from our current IT person?
Yes. We can work with them or take over, and document everything either way.
What will we see each month?
A short report on tickets, response times and anything that keeps coming back.
Which systems do you support?
Windows, macOS, Microsoft 365, Google Workspace and the common business apps your team uses.